Tidebuy sold me a knock off wedding dress, shipped from China and won't refund my money

248 of 295 Tidebuy reviews

I purchased the dress thinking it was on sale, FIRST MISTAKE, it's always the same price. Nov 2011

I didn't realize they ship from China and if it doesn't fit (which it didn't) I would have to ship TO CHINA at my OWN EXPENSE. They must approve first of course, which they have not as of March 2012...

When I told them it didn't fit they emailed the following...

On Sat, Mar 10, 2012 at 7:49 PM, tidebuy wrote:

Dear xxxxx,

Thanks for concern of your order and we are really sorry for all the inconveniences we brought to you.

Maybe you did not realize that we are not the dress reseller, we are the dress manufacturer . We made the dress just as the website pictures. It is really a hard work to produce dresses just as one pictures. We have tried our best to get this dress done. If there is a little difference,hope you could show us some understanding. We could give you some nice discount in your future business as compenation.Since we made your dress specially for you as your required , we did have spent a lot material and labor on your order, thus we really hope you can keep the dress.We would really appreciated your understanding and keep a good business relationship with us.

If you still have more questions,just feel free to contact us. We would get back to you within 24 hours at working days. Thanks so much.

Thanks and best regards

Vicky

Customer Service Department "‹

Email:service@tidebuy.com

Website: http://www.tidebuy.com

Tel: 86-10-6447-6833

86-10-6290-5773

GIVE ME A BREAK! THE DRESS DOESN'T FIT! YOU GIVE ME CONSIDERATION! I CAN'T WEAR THE DRESS AND WON'T BUY FROM YOU AGAIN!

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Monetary loss:
$148
Product or service
Wedding Dress
Review category
Ceremonies and Events
review #306714 by
Had an experience with Tidebuy? Submit review ›
Helpful? 3 Yes 3 0 No 0
Had the same issue 5 Yes 5
248 of 295 Tidebuy reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Tidebuy. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Tidebuy.
Filing a new complaint about
×