Product: Tidebuy Customer Care Clear all filters (15 of 15 reviews match)
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Tidebuy in Los Angeles, California - Scam and liars

ordered a dress and used their sizing instructions. The dress arrived weeks later (note that I had not received any confirmation or shipping details) and it wasn't the same dress, not was it the correct size. When I tried to request an exchange or refund, they said it wasn't possible because the dress was 'custom' made for me. NO IT WASN"T. It was about 14" too long (and I'm 5'9"). It was also impossible to put on it was so small. They did offer $15 or 20 to let me get it altered here in the USA. NO. No return emails after I complained, nothing. Just lost the money. Dead
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Review
#1643248 Review #1643248 is a subjective opinion of poster.
Service
Tidebuy Customer Care
Featured
Tidebuy - 1838547
I bought the red dress on the right from Tidebuy on Feb 1st 2018 . They sent me the wrong dress and the wrong color. The dress on the left. I tried to contact for 2 weeks to return them the dress. I was told to send pictures of the dress. A week later they recieved...
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Review
#1217827 Review #1217827 is a subjective opinion of poster.
Service
Tidebuy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
They don't have the goods that are advertised.When you are contacting them, by the time you have keyed in one line it is refreshed and lose all information. It was the same when I put in a dispute. I was careful to what I said and eventually pressed submit to once...
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1 comment
Anonymous
#1413266

Hi,So sorry to hear that you had some problems on your order. Could you please let me know your order number at sns@tidebuy.com so that I could be able to help you? Thank you .

Review
#1160354 Review #1160354 is a subjective opinion of poster.
Service
Tidebuy Customer Care
Reason of review
Order processing issue
1.0
Details
I made an order for some things on tidebuy, and when I accepted the order it was only $78 or something around that. When I clicked the confirm button, it led me to the order details and that is where I saw that they had charged me for two of everything, bringing the...
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1 comment
h.kitchener
#1348647

You messed up yourself when ordering---either by clicking more than once, etc. You also failed to really read over and verify your order amounts, etc. prior to confirming the order and clicking "send." The problem you are having with Tidebuy's customer service is common and indicative of poorly structured and trained personnel.

Review
#1071847 Review #1071847 is a subjective opinion of poster.
Service
Tidebuy Customer Care
Reason of review
Problems with payment
Loss
$80
Preferred solution
Full refund
Tags
  • Fraudulent Company
1.0
Details
Stolen by Tidebuy.com
"Hello reviewers, I have read that tidebuy is a scam. However, I did not believe that. I thought that is just some **** off customers. Believe what? Here is my story and a call for action to prevent this from happening. I placed an order for nearly USD 183, but I was...
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Review
#1039338 Review #1039338 is a subjective opinion of poster.
Service
Tidebuy Customer Care
Cons
  • Stole me
Reason of review
Return, Exchange or Cancellation Policy
Loss
$75
Preferred solution
Full refund
Tags
  • Tidebuy Review

Tidebuy Customer Care Review

1.0
Details
Very unsatisfied with this store, I make a return, an I didn't receive my money, they still looking for the box. It's allmost 3 months I'm waiting....
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Review
#981841 Review #981841 is a subjective opinion of poster.
Service
Tidebuy Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Tidebuy Customer Care Review

1.3
Details
Tidebuy is the worst. NEVER BUY FROM THEM. PLEASE Don't. They don't respond to your emails or anything. They don't care. Spend your money elsewhere. And they take way longer to process your order than what they tell you. Makes no sense you shop here. Please take my advice
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Review
#955850 Review #955850 is a subjective opinion of poster.
Service
Tidebuy Customer Care
Reason of review
Poor customer service

Tidebuy Customer Care Review

3.0
Details
Over 20 days delivery,cheap quality,just wasted money..will never weir those shoose,will never again use Tidebuy.
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Review
#953469 Review #953469 is a subjective opinion of poster.
Service
Tidebuy Customer Care
Reason of review
Poor customer service

Tidebuy Customer Care Review

I bought a dress 2 sizes bigger and still didnt fit so i sent it back they clain they never got it and never issued a refund...so i lost my money and the dress the told me to send it to....
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Review
#913589 Review #913589 is a subjective opinion of poster.
Service
Tidebuy Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Contact Tidebuy Customer Service

Mailing Address:
Tidebuy
Floor 2, Jingtaijuhe Business Multi-functional Building Qinghe Yongtaizhuang North 40, Haidian District
Beijing, 100085
China
Phone:
+86 296 853 2863
All Tidebuy Contacts
1.0
Details

Update by user Aug 18, 2016

This company....!!! NEVER AGAIN.

I ordered 2 dresses I paid for it £214 . I canceled it after 1.5 day bcz we bought another dress so I did not need it anymore.

This is happen in June when I ordered. Until now I have not receive my money back .The keep saying that they...

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1 comment
Anonymous
#1202553

I wanted to order but I won't

Review
#902913 Review #902913 is a subjective opinion of poster.
Service
Tidebuy Customer Care
Cons
  • Being cheated out of my money
Reason of review
Return, Exchange or Cancellation Policy
Loss
$281
Preferred solution
Full refund