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Resolved
1.0
Details

Update by user Jun 05, 2018

It wasn't resolved. They just emailed me the following: "Dear Customer, The order has been cancelled, please kindly remove the review on Trustpilot and change the review on Pissedconsumer to be "Issue Resolved."Once finished, please let me know and i will immediately...

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2 comments
Anonymous
#1493894

Isn't that considered a form of blackmail? Remove your comment on one site and change the issue on another and then we will issue a refund?Not a reputable company, more like shady, by any means.Glad I do not deal with companies that do not care.

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Review
#1268756 Review #1268756 is a subjective opinion of poster.
Cons
  • Being cheated out of my money
  • Scam
Reason of review
Problem with delivery
Loss
$35
Preferred solution
Deliver product or service ordered
Tags
  • clothing company
Resolved
1.9
Details

Update by user Mar 26, 2018

The company ultimately refunded my money for one dress, less the shipping fee. Sounds like I had a better time than most.

My advice? Dispute it with your credit card company.

Original review posted by user Feb 24, 2018

The company obviously saw negative reviews I did. They contacted me and offered to refund...
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1 comment
Anonymous
#1452067

After a lot of time and effort and refusing to take down my review the company refunded the cost of the original dress, less the shipping costs.

Review
#1197085 Review #1197085 is a subjective opinion of poster.
Product
Reason of review
Return, Exchange or Cancellation Policy
Resolved
Tidebuy - POOR FAKE PRODUCTS AND WORSE CUSTOMER SERVICE
Tidebuy - POOR FAKE PRODUCTS AND WORSE CUSTOMER SERVICE

Update by user Jan 10, 2018

Tidebuy has contacted me via email and have stated they will issue a refund

Original review posted by user Jan 06, 2018

I placed an order for 3 popular kids toys in early December. Payment was made immediately via Paypal. It took more than 30 days to receive them all and 1 didn't even work. And because the...
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Review
#1163416 Review #1163416 is a subjective opinion of poster.
Product
Reason of review
Not as described/ advertised
Loss
$53
Preferred solution
Let the company propose a solution
Resolved
1.3
Details

Update by user Dec 08, 2017

After dealing with other representatives for a month, finally a considerate customer service presentative solved the issue by giving me a refund for the damaged items. Thank you

Original review posted by user Dec 06, 2017

Super super horrible company!!!!!! Dont trust anything they say. They advertise a percentage...
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2 comments
Anonymous
#1402111

The issue is resolved now. Thank you

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Review
#1143178 Review #1143178 is a subjective opinion of poster.
Product
Cons
  • Horrible experience
Reason of review
Damaged or defective
Loss
$60
Preferred solution
Full refund
Tags
  • Horrible Experience
Resolved
1.6
Details
Tidebuy - Damaged Dress sent , No Refund for Shipping
Tidebuy - Damaged Dress sent , No Refund for Shipping
Tidebuy - Damaged Dress sent , No Refund for Shipping

Update by user Apr 13, 2017

Hi The issue has been resolved. I would defn say that tidebuy customer services did lots of followup to make my issue resolved. Thank you so much.

Original review posted by user Feb 27, 2017

Hello Please stay away from Tidebuy. Worst online shopping and frustrating customer service. Your daily time min 2 hrs gets...
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Review
#1014329 Review #1014329 is a subjective opinion of poster.
Product
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Resolved
1.2
Details
Hi! I ordered for delivery for some dresses last week.I chose the option expedited shipping and paid extra for it. Still I have not received any tracking number of the package. Its been more than 7 days now.This is totally unacceptable. I will never order again from...
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Review
#832962 Review #832962 is a subjective opinion of poster.
Cons
  • Being ripped off
  • Very bad customer service
  • Dishonest refund policy
Reason of review
Poor customer service
Loss
$362
Preferred solution
Deliver product or service ordered
Tags
  • Receipt No 3324-4808-4193-9512
  • Order Order Number 1312864
Resolved
1.0
Details

Update by user Sep 23, 2015

UPDATE: The customer service staff at Tidebuy have contacted me and we have agreed on a resolution to the problem that suits us both at this point.

Original review posted by user Sep 15, 2015

I ordered a dress from Tidebuy.com. Carefully checked the return policy stated on their website prior to ordering. It...
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4 comments
Anonymous
#1113907

I order 500 dollars in clothes by looking on internet you think the design from paris when you teceived it look terrible hard to see quality the clothes are the most cheaper quality i ever seen i missed like 5 pieces that never arrived and took three month to receive the items i will never buy again in that place not worthy

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Review
#700367 Review #700367 is a subjective opinion of poster.
Cons
  • Dishonest refund policy
Reason of review
dishonest refund policy
Loss
$100
Preferred solution
Full refund

Contact Tidebuy Customer Service

Mailing Address:
Tidebuy
Floor 2, Jingtaijuhe Business Multi-functional Building Qinghe Yongtaizhuang North 40, Haidian District
Beijing, 100085
China
Phone:
+86 296 853 2863
All Tidebuy Contacts