I returned my order but Tidebuy is not going to give me the refund!

I bought quite a lot items from Tidebuy and I paid GBP £ 126.89.When I received the parcel, I found there was not a single item as the same as what is showed on their website!

Obviously, all the good comments are fake on their website and all the items I bought from Tidebuy are different from the pis! I contacted them and they said it is ok to refund me the whole price. Then I returned all my items. When they received parcel, they said that they are gonna refund me without the shipping fee, which is USD $ 150 (GBP £ 96.64).

They didn't keep their words! I've already paid for my return delivery, and I return my order because of their poor quality, why I have to pay for their shipping?

It is ridicules!They are not responsible for customers!

This review is a subjective opinion of a user.
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More Review Details

Diversity of Products or Services
Discounts and Special Offers
Product or Service Quality
Exchange, Refund and Cancellation Policy
Customer service

  • What I liked
      No items
  • What I disliked
    • Horrible customer service
    • Horrible return policy
    • Procut and service
    • Poor product
    • Irresponsibility

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Online Order
Review category
Auctions and Internet Stores
review #575847 by

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