Not resolved

We ordered a prom dress from Tidebuy. Not only was it grossly oversized, the zipper did not function.

It was sewn in such a way that it could not be zipped up all the way. Clearly, it has never been checked out before it was shipped to us.

We contacted them, and they utterly refused to make it right. The only thing they offered was a "discount" on future purchases.

No way I am going to risk any more of my money on this outfit. Customer service was useless - they just refused to help.

Even if they had agreed to take the dress back, I would have been required to pay the shipping - a substantial amount.

Beware of this company, and their sister companies, such as TBDress. Your odds of getting late, defective, or NO merchandise are very high, and your odds of getting your money back are non-existent.

Monetary Loss: $160.

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