Tidebuy Phone Numbers and Emails

Customer Service:

  • +86 296 853 2863

Tidebuy Email:

service@tidebuy.com
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Contact Information

Tidebuy Website:

Tidebuy Help Center:

Corporate Office Address:

Tidebuy
Rm. 19C, Lockhart Ctr., 301-307 Lockhart Rd
Wan Chai District, Hong Kong 100085
Hong Kong

Other Info (opening hours):

For US & Canada Customers:

Day Shift : Mon. - Sun. 9:00 AM to 6:00 PM (EST)

For International Customers:

Day Shift : Mon.-Sun. 9:00 AM to 6:00 PM (GMT +08:00)

More contact details

Fax:

86-10-64476833-823

Tidebuy Rating Based on 344 Reviews

Rating details

1.3
more details
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers

Rating stats

Rating trend

How Good is Tidebuy's Customer Service?

Marchelle Wui
Marchelle Wui
Feels Disappointed | Aug 11, 2023

They was ok

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James B Ffm
James B Ffm
Feels Disappointed | May 12, 2023

Never got to contact them. The number you gave me is wrong. When I go to their website it says for inquiries call them but there’s NO phone number to call.

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Gloria W Odg
Gloria W Odg
Feels Disappointed | Mar 29, 2023

I sent multiple messages and didn't get an answer so I thought this was a scam.

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Stacey J Tnw
Stacey J Tnw
Feels Disappointed | Mar 18, 2023

Paid 60 for something and there is no order for it.

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Scott c Omz
Scott c Omz
Feels Disappointed | Mar 17, 2023

I got no email or confirmation or tracking number saying that I even made a purchase, only a charge on my credit card. So I have no idea if I'm ever going to get my product. And after sending an email asking them to look into it, still no comment

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Summary of Tidebuy Customer Service Calls

475 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Tidebuy?

Shipping and Delivery Question:

  • “My order hasn't arrived , it was Shampooer”
  • “Never received my order but shows delivered”
  • “Not received my items No. 2084409”

Request for Information Question:

  • “Need help ordering an item”
  • “About my order shipping date”
  • “Check on order I just made”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Order Cancellation”
  • “Cancellation”

Refund Question:

  • “Refund”
  • “Over 30 days and no SNEAKERS. I WANT MONEY BACK. OR THE SNEAKERS”
  • “They never sent my product, and wont respond, need a refund!!!”

Return/ Replace Question:

  • “I return boots for a exchange in size . No word on it it's going on two weeks . We're is my new boots”
  • “Returning items”
  • “Exchange”

Product/ Service Question:

  • “Product never received”
  • “Not gotten product which is paid for”
  • “Item defect”

Payments and Charges Question:

  • “I order just one charger.”
  • “Bc they says my payment failed”
  • “Debit card keep getting declined”

Staff Question:

  • “I wanted to know where my order is at. It’s been 2 months. The phone number you gave me for customer service is wrong.”
  • “I want to speak to a customer service representative about a e-bike for sale”
  • “Customer service”

Cards Question:

  • “They took money off my card twice but i didnt order anything from yall”
  • “Card was used on your website with out my consent”

Account Question:

  • “They took money out of my account”

Website/ Application Question:

  • “Site wont”

Other Question:

  • “Want what i paid for”
  • “Didn't revive my order”
  • “Lost order”

About

Related Companies

Shenzhen Globalegrow Ecommerce, Gearbest, DressLily, Rosegal, Zaful

Summary

Tidebuy is a global online retailer principally of women's wedding and special occasion apparel. In addition, the company maintains a vast stock of beauty items including wigs and accessories, jewelry, cosmetics, hair extension and tattoo supplies, etc. Aside from specialty products, Tidebuy also offers a huge variety of electronics, car equipment as well as home and garden items. Thus, the company offers millions of products in more than 200 countries of the world, with the main office based in Beijing, China. Tidebuy maintains a variety of payment options: coupons, PayPal, credit cards, bank and Western Union transfers. Delivery time takes up to 5 days express and up to 8 days standard to all major destinations and the cost ranges from item to item. The web site of the company offers the most detailed information on any possible aspect of shopping therein.

Tidebuy reviews and complaints

Tidebuy is ranked 1581 out of 4768 in Footwear and Clothing category

Area Served

USA, Worldwide, Other

Payment Methods

VISAMasterCardAmerican ExpressDiscover

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