michelle w Lez
map-marker Vancouver, British Columbia

Ripped us off

i ordered a white wedding dress. was told it would take 2 weeks to make & 2 weeks to ship. we ordered it jan 4 2012 & received it feb 16 2012. the dress hung strangely & it looked yellow. as well the band around it was not sewn on correctly & was falling off. the seams are all done wrong. there are 3 different shades of white material on the outside of the dress & as well the lining is ivory. the sewing issues we could've fixed, but the wrong colours are not fixable. tried calling tidebuy but the number they have on their website is out of order. sent emails & they took 2 weeks to respond. & then on the 3rd email they asked for pictures. i informed them that my wedding is at the end of april & need a dress asap. so we sent it back. now they say we took to long. & they're refusing to refund out money. i want everyone to know not to buy from them as they deliberatly rip people off!
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Anonymous
map-marker Sacramento, California

Complete Joke

Ordered a dress from TB Dress.com aka Tidebuy International...The dress looks nothing like the picture its poor quality, too big. I sent pictures and all they could say was the dress looks fine to them...Not even close and they refuse to even give me a partial refund or acknowlage that they screwed up.I am so mad I will never order from there again. I am really dissapointed in this company and their customer service. Totally dissatisfied and hope others will see this and not order from them. This place is a total rip off dont buy from there....
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Loss:
$211
3 comments
Guest

I placed an order with this company website on June 28, current year. I paid this order # 263082 through PayPal, and sure enough the money was withdrawn in a matter of seconds.

When I received the confirmation of my order I noticed they have changed the color of my original order. I didn't know what to do. On July 8th I have asked them to change it to black, which was the color that I originally wanted. Since they didn't response to my first request, I decided to contacted them by the Live Chat service they offered, some lady name Nicole, at the beginning this lady was eager to help but always claiming that the the tailor person was working on that dress and insisted that was the color I ordered.

I told her that I didn't, this went back and forth for a good hour. I was call a lier, to be honest with myself to admit that I have made the mistake. At 2:32 a.m. our eastern local time I received an e-mail from this lady Nicole that they are sorry, but they wont change the order, that they are sending me the Ivory.

I don't want it, especially when you get this type of treatment. Here in the States, even if the customer makes a mistake, they try to help and please the customer. I want my money back as soon as possible and I am canceling this order. I will go to the press, or whomever I would like to get a feed back from you and what else to expect.

I already ask this people to cancel my order and want my money back, by the way I should not get a shipping and handling deducted from the total paid, since it was free. Also in their refund policy they state if the cancelation is made after 72 hours and the item is alredy paid, they will give me a partial refund. They never mentioned how much.

This is a nightmare that by reading previous reviews I should follow my instinct and never order from them. Bad bad way to run a business!!!

Guest

i buy a dress fr TB rece it two days ago,i av been emailin them and they dnt reply to my email,the dress is awful,not even my grandmother i wud put that dress on,its a disgrace them low class bums rip off so many ppl and get away wit it,they need to shut down,i sorry i never see these review of others that buy their dress,i real kno how u feel to lose out on ur money and they dnt giv one f about us,they are a bunch of low class thiefs..DNT BUY FR TB..they are THIEFS...

Guest

After waiting an extended time for a dress to be delivered and calling the company mulitple times to inquire about the staus of the dress, we finally recieved the dress only to be very dissappointed in the quality. The bodice of the dress had two lines of sewing marks (which looks like the material has been picked), the bead work has been sewn unevenly, the dress bunches over the hip area and does not hang correctly from the empire waist, and the size for the chest area is too big.

We could have worked with the alteration of the dress had we received the item in time for alterations to be completed. However since it took much longer than it should have to receive the dress, we now did not have time to have the dress altered. We contacted the customer service line and was told to email photos of the dress to the given email.

However, the quality of the dress, the incorrect size, and the overall appearance are not acceptable. I would not recommend the Tidebuy company to anyone...

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Anonymous
map-marker Ocala, Florida

Beware, Quality is awful, they will not refund or listen.

Placed an order for a prom dress for my daughter, The photo on-line showed a beautiful dress. Did not receive the dress in the time promised but finally received it. And the QUALITY IS AWFUL. The liner on the dress was torn, the liner hangs out of the dress in the front (in their pic, you cant even see a liner), the left hip is sewed wrong, sticker out over 1 1/2 farther than the right side, the left chest area has a huge gap in where it was sewed together. Have emailed over 10 times, most of the time no response from tidebuy.com. Then if they responsd they say they havent received pics, I have sent pics 4 times now. AND NOW, THEY SAY THEY WILL GIVE ME $10 !!!!!! ARE YOU KIDDING. DO NOT ORDER FROM TIDEBUY ORDER 169085
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1 comment
Deb W Mdj

If you haven't already gone past the time limit, go through paypal or your card company. Also, report them to any and all Government agencies for committing fraud, as I did. I believe what they are doing is illegal, not just immoral!

Anonymous
map-marker Mount Laurel, New Jersey

TIDE.BUY

DO NOT BUY FROM TIDE.BUY they do not answer their emails....Colors are off & they say they have quality. NOT TRUE !!! Customer service says they will be helpful. Send them pictures & the reason you are not satisfied. I did send pictures then did not get a response...SAVE your money & do not order on line. Shop in the United States & you will get what you pay for. Not a dress that does not look like it's picture. I really feel ripped off. Spent allot of money & did not get the customer service I thought they were going to provide.
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1 comment
Deb W Mdj

I had the same experience as yourself. I urge you to go to Governmet websites and submit a complaint.

They are committing fraud left and right and getting away with it, and I've made it my mission to get them shut down.

If enough complaints are lodged, they may be investigated. I also urged Paypal to investigate them.

tess Owy
map-marker Toronto, Ontario

tidebuy ..lies.lies, and money is gone

Updated by user Apr 22, 2012

after weeks of emailing,sending pictures, i have nothing to wear to my son`s wedding. the last email from tidebuy was an offer from 5% off on my next purchase!! there will never be a next purchase! these people are rude, no manners, ignorant and deliver junk.

i wish i could do something legally to stop them from scamming others.

unfortunately, is it worth the money?

i can only warn others. DO NOT GO NEAR THESE COMPANIES. no matter what you order, dresses or wigs it will never be what you want. and you`ll never see your money back.

i replied that i do not wish to be contacted by them anymore.

i will send the dresses back, although this is against their rules..who cares..they can wear the junk. stay away from these criminals

Original review Mar 22, 2012
2 ordered dresses at tidebuy.com arrived damaged. zippers ripped, beading and rhinestones loose in the bag instead on the dresses...material is dirty and a bad cheap quality. i did send them pictures of the damaged dresses but ofcourse they cant find any damage or loss of beads or bad ripped zippers. no money back wigs are a scam. a long battle per email, they demand pictures of damaged dresses , but ofcourse dont see the damage. as for the wigs.....no colour ordered is correct, quality miserable,,again send pictures..dont cut the hair..duuuuuuuuh . i wont even touch the material. people stay away from these companies, where they offer you $20, - refund. for nothing. i learned it the very hard way!
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hotmess G
map-marker Caledonia, Michigan

Do NOT order from Tidebuy

Do NOT order from this company! Have sent numerous emails about this dress I ordered and they have not responded. I received my dress March 7 and it came to me not seen together in certain areas, does not look like the picture, requested it be made in satin (made it in chiffon), and falling apart! I have yet to try it on scared to. Cannot afford to get another dress, spent all my money on this one and prom is around the corner. Thanks for making my dream become a nightmare. I will be disputing this order. Since they do not return any communications I ended up taking the dress to a seamstress to fix their mistakes and found out the dress was used and been altered 3 different times. So much for payig for a new customized dress. I will be filing a complaint with the BBB and hopefully get my money back!
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Loss:
$150
gayhray
map-marker Richmond, Virginia

Tidebuy makes poor quality dresses

I ordered a prom dress from this company. It looked nothing like the picture. I paid 176.00 for it. The dress took over a month to come. It was delivered to my home folded up in a plastic bag. The customer service is horrible. The dress was poorly sewn sequins falling off, sequins of different colors, zipper crooked, fabric puckered. Response from the company was the dress looked very good. They refuse to answer my emails, regarding a refund. This company is a SCAM. Please learn from the many customer complaints and do not buy anything from this company.
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Loss:
$176
USA A
map-marker Lakeland, Florida

Tide Buy Sucks!!!!

In January, I bought a dress from Tide Buy. It was custom ordered so I remeasured several times to make sure I had not made a mistake.

When it was received, it was 6 inches too short. I contacted them for a refund and they would not even file a dispute for review. I sent them pictures and videos of the horrific trash they sent me. I will never order anything from China again.

I feel violated and taken advantage of. Also, when I checked with Visa to see what my rights were, they said I should ship the dress back to Tide Buy and they would be forced to refund my money. The cost to ship it back was $122.55.

WARNING...do NOT buy anything from Tide Buy. You will get screwed!!!

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Loss:
$178
3 comments
Guest

I ordered my dress on february and today, mars 30, it is not finished jet. Tidebuy sucks...

please don't buy anything with them. I will ask my money back, and my lower will contact them because they arr lying i their site web.

Guest

Wow, I ordered a dress for my sister and it's beautiful I placed my order on january And just received it a few days ago it's just great! It looks 5 times more better than it does on the pic now I ordered my dress yesterday for a wedding. Sorry for your bad experiences :(

Guest

I want to order a dress..is there anyway to send ppl pictures of actual dresses and what you chose from the online?

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Kathleen O Gwx
map-marker Boston, Massachusetts

Received damaged dress from Tidebuy.com and they will not refund my money.

Updated by user Apr 26, 2012

Just wanted to report that I was able to get a full refund through Paypal, however I had to send the dress back to China which cost over $50. I am happy to do so, I will never buy from these Chinese websites again.

Original review Mar 26, 2012
We bought a dress for my daughter's prom. It had a rip in the gathers in the waist. It was very noticable. I sent them pictures and an email detailing the problem. They ignored me. It was not until I escalated it through Paypal that they even acknowledged my email. Their response was that I should just "snip the few threads and it will be perfect" . Even if I were to do that the dress would still have *** in the front of the waist. They would not take the dress back - but they did offer me a $10 coupon (like I would ever use it). In addition to the rip, the overall quality of the dress was terrible. I would stay away from this website!!
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savycustomer W
map-marker San Diego, California

RIPP OFF- DO NOT BUY FROM THIS COMPANY

I ordered a product from this company 2/17/2012, my account was charged immediately. I wrote an email with my concerns. I received a rude response, informing me I would receive it "no sooner". I was shocked at the written response. The representative had very little or no customer service skills. It is 2/23/2012 and my order status remains as confirmed. There is no shipping to track, at all. I am highly disappointed. I suggest buying and trading within the United States. This company is a shell for a RIP OFF! DO NOT BUY FROM THIS COMPANY!
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1 comment
Guest

i agree. apart from being ripped off, you are treated like dirt. insulting,bad english.

i wish i had known all this before losing over $487.- . no refund,no proper answers,and remarks like"fix the damage yourself!!!"

i am thinking of making a video of my damaged junk=dresses and send it to you tube, as a warning.

Chris E Szn
map-marker Lincoln, Nebraska

Extreme disappointment in prom dress

I had ordered a prom dress from tidebuy becauseI heard they had great sales. I figured I could save a little money for my parents. I got my dress.... Not Happy. The decorative part along the top of the dress was suppose to be jewels of the color of the dress. But I get a zig-zag patern of sequens (not even close to symmetrical) and hot pink and bright blue jewels on the dress. My dress is a dark red. Bright blue and pink do not match with red. It is also a suppose to be a babydoll dress. The hem of wear the bodis ends to the skirt is by my belly button. I'm pretty sure that a baby-doll dress is where the skirt start right under your *** not at your belly button!!! Tidebuy is extremely not recommended for any type of shopping!!!
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Loss:
$109
gugi o
map-marker Petach Tikva, Hamerkaz

DO NOT EVER!! BUY FROM TIDEBUY !!!

I want to warn all potential buyers on the site of TIDEBUY. I bought a wig for my wedding day. I took an advance of over two weeks so I can get it in time (according to their promise between 2-8 days delivery) wig came after dozens of emails only a month after the deadline. The product was not made proper, and extremely badly. Severely disappointed again after countless emails without any responds from their part. Finally i received a reply that they are willing to "compassion me" ... And give me a credit of $ 10 for the next time I'll buy there ... Completely ridiculous . I had paid nearly $ 300 the Wig worth for the garbage… maybe ten dollars. So please! If anyone thinking of buying there please run away like from fire burn from this site where people liars and never get close to the product you order. Thank you.
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Loss:
$280
2 comments
Guest

Can someone give me their address. I want to return something to them.

But they won't tell me their address. They don't want me to return something but I want to return it to them anyway.

Hardy C

Oh, I'm so sorry for hear about your terrible experience, I liked dress and heels on that website, right now I will towards to www.sonicedeal.com that is introduced by my friends, that is new online website, but fast delivery, within 10 days can return, very nice choice, when I recieved, I will show my items with you.

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Anonymous
map-marker Milwaukee, Wisconsin

Tidebuy sucks

I purchased a wedding dress from Tidebuy it was suppose to arrive in 28-30 days, instead it was 60 days. When I finally received my dress it was not the size I ordered. My 12 year old daughter didnt even fit in the top half of the dress. I measured the dress and sent them pictures of the incorrect sizes and also took it to a bridal shop and they laughed. I contacted Tidebuy several times through e-mails and they finally said they would do alterations and give me a whole $15 back. I agreed to them fixing the dress. But then they sent me an e-mail stating I agreed to them returning me $15 and they would not fix the alterations, after they stated they would. Tidebuy is horrible and I would never do business with them again. They suck!
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Anonymous
map-marker Dublin, Dublin

Dress not as described. Badly made. Don't Buy from them.

purchased a dress for my daughters graduation ball. It took a long time to receive it and when it did finally arrived I was horrified. It was totally the wrong colour ( we ordered deep blue and got pale lilac), it looked nothing like the dress we ordered and the workmanship was disgraceful. I emailed tidebuy immediately with pictures of the dress we ordered and the one we received. I waited 8 days and having received no reply I contacted paypal who withdrew the money I was charged from tidebuy and investigated my claim. They found in my favour and returned my payment in full after I returned the dress. I sent it by registered post at a fraction of what I was quoted from a shipping company. I will never order anything from this company again
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Anonymous
map-marker Dallas, Texas

TIDEBUY DRESSES

I bought a dress from Tidebuy early late January for a special function at the end of March, and paid $155.49. When the dress arrived, the zip was broke, also there is a large grease type stain on the skirt. I emailed Tidebuy to ask how to get a refund and post the dress back to them. They asked me for photos so that they could look at the problem. This I did. They then emailed me saying that the damage could be fixed and to find a local dress makers to have it done, and they offered $10 as compensation. I refused this, and told them that I was not prepared to payout anymore money on a dress, and I wanted a refund and the dress to be sent back. They then told me that they made the dress especially for me, and that I must be understanding of this fact, they then offered me $30 compensation!!! the dress can not be worn, I refused this offer again and insisted that I have the full refund and the dress is to go back!!! and I also highlighted the fact; IF I were to try and get it fixed it would cost approx £40/50 making the dress very expensive indeed. They have now completed ignored all my emails!! DO NOT BUY FROM THIS COMPANY!
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1 comment
Kathleen O Gwx

The same thing happened to me when I bought a prom dress for my daughter. It arrived with a rip in the front of the waist.

They offered me $10, then $25, but that was it. Luckily I paid via paypal and they were great!

Paypal refunded my money, but I had to return the dress to China, which cost $50. It was an expensive lesson not to buy from these Chinese websites!!

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