Tidebuy
Reviews and Complaints
www.tidebuy.com
Anonymous
Navarre, Florida
Hove not received order.
I ordered for my daughter 2 sweaters from Tidebuy and was very sckeptical because it's a Chinese company. The order made on Dec 3rd 2014, now it is Jan 14, 2015 and still have not seen my shipment. I have emailed them 3 times. They just email me the tracking no. which shows that it's still sitting in there sorting center now for the last 2 weeks. No other help nor reply. They just send me the tracking no. and hopes I will bet my order soon. I should have followed my instinct to not order from them. We may have to contact paypal cause Tidebuy already took our money.
Reason of review:
Problem with delivery
1 comment
Anonymous
Colorado Springs, Colorado
Tide Buy took over a month to get me my packages, and still to this day I have not recieved one of the packages totally over 300.00 doolars.
Well, I ordered from tidebuy around February 27, 2015. I received two out of the three packages that I ordered, a month later. So I was trying to give the last package a chance to get here, thinking you know, it is china. So after another week I called DHL(postal courier for china deliveries to the united states), to see where the package was, they told me that there was a issue with my address. They ended up destroying the package. I questioned that, because They had just delivered to packages from Tidebuy to my residence. But they said I needed to take it up with Tidebuy. So I did and they will not do any thing about it.
Loss:
$165
Reason of review:
Alll of the above
Preferred solution: Full refund
Anonymous
Boston, Massachusetts
Online Order Review
Order#812917hasent arrived purchase. Done on3-18-15what happened
Reason of review:
Problem with delivery
Anonymous
Flushing, Michigan
Tidebuy - Boots Review from Flushing, Michigan
I odered 2 pairs of boots January 8, 2015 it is Feb 5 and i still have not recieved them. This company is awful. Do not order.
Reason of review:
Problem with delivery
4 comments
Anonymous
Brooklyn, New York
Skirt Review
Ordered two skirts my card was charged they got paid it has been going on 3 weeks no skirts do not order from them
Reason of review:
Problems with payment
Anonymous
Ely, Cambridgeshire
Tidebuy - Dress Review from Ely, Cambridgeshire
I bought a dress off of here 5 weeks ago, still hasn't been delivered, I've emailed and they were quite rude telling me to be patient. When I payed postage for it to be delivered in 5 working days! DO NOT BUY FROM HERE
Reason of review:
Poor customer service
1 comment
Esmae Zai
Lakewood, Colorado
POOR quality wigs that are missing hair and horrible customer service
I bought a wig from them. It was the wrong color and was missing hair! They said that if I mailed it back to them that they would reimburse my cost and postage. I sent the wig back, paid $120.00 in postage but the wig got stuck in customs where it is today because they would not pay the duties and taxes on the wig as a return. So I'm out the wig, the postage and a lot of time to and from DHL. They are liars and are horrible people to work with. They will rip you off.
Loss:
$330
Cons:
- Poor product and service
Reason of review:
Not as described/ advertised
Preferred solution: Full refund
Anonymous
Aberdeen, Aberdeen City
Tidebuy - Dress Review from Aberdeen, Aberdeen City
Two dresses bought. Both too big, asked for returns address and they emailed saying i need to take photos of myself in the dresses to prove the items are too big!!! What the ***?! Outrageous. DO NOT BUY FROM THIS WEBSITE!!
Reason of review:
Not as described/ advertised
1 comment
Anonymous
Fort Myers, Florida
Dress Review
Horrible service I ordered a dress in February and we are know in April and I have yet to receive me dress!!! And I paid extra to get it faster.... NEVER ORDER FROM THEM!!!!
Reason of review:
Problem with delivery
Anonymous
Horrible customer Service
I purchased a Chiffon Blouse, it arrived and there was a defect on the blouse, I took a photo and send it to them, they said if I were to return it, I would need to pay for shipping, roughly $5 and that they can only issue me back a $5 refund for the blouse. WHATTTTTTTT???!!!! after several emails I have up because it was hopeless, I got the same respond. I will never purchase from them again. They just want to take your money and doesn't care whether or not you are happy with the item regardless whether it's their fault or not. Buyer beware. DO NOT BUY FROM THEM!!
Loss:
$14
Cons:
- Poor accountability
- Pay for my own shipping
- Poor quality
Reason of review:
Poor customer service
Preferred solution: Full refund
1 comment
Anonymous
Bishop Auckland, England
Tidebuy - Online Order Review from Bishop Auckland, England
Order no: 795389, two items ordered only one received
Reason of review:
Problem with delivery
1 comment
Ysidro Vfx
Tokyo, Tokyo
Pleased
Updated by user Nov 06, 2015
Nice service.
Original review Feb 13, 2015
Tidebuy is really amazing, I have got my valentine gift, a beautiful party dress. I will wear it to attend my friend's party. Very great. Hope that all of friends will love it.Excellent Service. With the Quality dress, the fast shipping and considerate value, I am sure to shop from them Again. It was a very Happy experience indeed.I will likely rate this site a five-star because of the great service and products. It was easy shopping from the site especially with the help of their well trained customer service.very professional service offered. Good quality and speedy delivery are key services I got here.
Pros:
- Their service
- Quality
- Fast delivery
Reason of review:
Good customer service
4 comments
Anonymous
Pottstown, Pennsylvania
Tidebuy - Shipping Service Review from Pottstown, Pennsylvania
DO NOT order from this scam site! I ordered from them and what I received was HORRIBLE!!!!! quality and horrible customer service! As well as being cheated with pricing I paid for the advertised expedited shipping and received the order two weeks after the estimated arrival date. When I contacted the company asking for a refund they denied the refund and told me to " please just keep waiting" and refused to take responsibility saying the company they shipped with "sometimes takes a bit longer"! Over a series of emails they ignored my concerns all together and refused to give me any other contact information Seriously?! this is a scam site!!
Reason of review:
Poor customer service
Shamyia Trf
Hands off Tidebuy!!!
I had bought a dress in the right size, but the sleeves were much too straight (like 1 or 2 sizes smaller). Also I did't like the material and quality and it didn't fit very well. No communication possible! Several mails from me to the support, from the support to me. In the end they even wanted me to take a photo of the dress, although I wrote that it is not damaged. I sent the photo and they answered that they could not find the problem that I mentioned. GRRRRR!!!!! They did not WANT to understand. This is scandalous. As an internet buyer I want to be entitled to send items back that I don't like. The more because I even haven't asked them for bearing the return costs. Never again Tidebuy!! TIDEBYEBYE!!!
Cons:
- Horrible customer service
Reason of review:
Poor customer service
Anonymous
Birmingham, England
Dress Review
Ordered a dress and a handbag and it's tellin me I have placed an order! They owe me £36 the scam!
Reason of review:
Order processing issue
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I am having the same issue, ordered a pair og boots Dec 11 and it hasn't moved from despatch center suzhou since the 21 or 22nd and get the same response when I contact them.