Angelisse Etg
map-marker Southampton, Southampton

I returned my order but Tidebuy is not going to give me the refund!

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I returned my order but Tidebuy is not going to give me the refund!

I bought quite a lot items from Tidebuy and I paid GBP £ 126.89. When I received the parcel, I found there was not a single item as the same as what is showed on their website!

Obviously, all the good comments are fake on their website and all the items I bought from Tidebuy are different from the pis! I contacted them and they said it is ok to refund me the whole price. Then I returned all my items. When they received parcel, they said that they are gonna refund me without the shipping fee, which is USD $ 150 (GBP £ 96.64).

They didn't keep their words! I've already paid for my return delivery, and I return my order because of their poor quality, why I have to pay for their shipping?

It is ridicules! They are not responsible for customers!

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Loss:
$200
Cons:
  • Horrible customer service
  • Irresponsibility
  • Poor product
Reason of review:
Poor customer service

Preferred solution: Full refund

Sadi Rsl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooklyn, New York

Shoes Review

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I by 4 per shoes their send me 2 their don't send me the others
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Coventry, England

Tidebuy - Coat Review from Coventry, England

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I ordered a coat from tidebuy on 3rd feb 2015 and by the end of February I still hadn't recieved it, so I contacted the site. They told me a week later on the 5th March that my coat had been shipped and would be with me between 10-15 working days. (Happy days) Then today on the 10th of March (5days later) I receive an email saying that my coat had been returned to the tidebuy factory as I had given them the wrong delivery address. They then said said I had to pay another £12 to get my coat re-delievered. I'm not sure how this happened or is even possible. They clearly stated to ship from China to the uk it would take 10-15 days. However, apparently in just 5 days my coat was shipped from China to the Uk then back from the UK to China again.Something shouts dodgey to me and I'm feeling pretty scammed right. Of course I've complained to PayPal and asked for a full refund. I would advice people not to buy from this site
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Reason of review:
Problem with delivery
1 comment
Guest

Tidebuy are evil and need to be shut down, is anyone actually a satisfied customer and not a fake tidebuy employee

Karena Kdw
map-marker Houston, Texas

Tidebuy - Dress Review from Houston, Texas

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RIP OFF IS ALL I CAN SAY! Ordered dress - don't think I even paid because never deposited money in PayPal and didn't want dress. 1. Take a picture of me in dress?! No way! I hated dress that smelled like formaldehyde - was working with homeland security at time and was told they dip dresses in chemical to kill bugs ie lice etc before shipping! Dress smelled so bad made me dizzy - put biz in garage smelled so bad - paid $60+ to send back - no one responded about return - who are these people voyeaurs? I am NOT sending them a photo of myself in this trash dress - in fact I don't want the chemical dress to touch my skin! I am contacting lawyer and filing complaint with Homeland.
View full review
Reason of review:
Bad quality
2 comments
Guest

Did you ever get refunded? I am also arguing with Tidebuy about an incorrect order I got. I have been arguing for over 2 months now and haven't gotten anywhere.

Guest
reply icon Replying to comment of Guest-979103

Hi im the coat from Coventry, it was alot of hassle but I got a refund via a paypal dispute eventually, however i never received my item. I don't think they intended to send it. I hope you get you refund good luck x

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Anonymous

Don't buy from tidebuy

Don't buy from tidebuy because it has s very bad customer service and is a waste of time. anyway i ordered an outwear on 03/02/2015 and i had an email saying that it would be delivered within 2-5 working days but i received it about 3 months later. it was supposed to be my sisters birthday present but it was so bad i had to buy her something else. the size and material was not as i expected it. warning people dont buy from tidebuy it is a waste of timme and money. soorry but this is the BIG TRUTH.....
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Bellevue, Washington

Tidebuy - Tiara Necklace Review from Bellevue, Washington

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Tidebuy - Tiara Necklace Review from Bellevue, Washington
Tidebuy - Tiara Necklace Review from Bellevue, Washington - Image 2

I got a wedding dress and tiara necklace earring set from tidebuy. The dress is what I expected and Ii was thrilled.

The necklace i revieced was broken with a sharp piece of metal that stabbed me in the neck, ths earrings are clip ons not real and tiara only made for up hair styles. I notified them the day i recieved the items but jewlery is not refundable or exchangeable for any reason even if it is faulty. Offered me $5 of my money back. 35 for the items and $18 shipping and you're only going to give me $5 off my nect purchase...

That is ridiculous.

If you buy from them only buy clothing. Nothing else can be refunded even if they are in the wrong.

View full review
Reason of review:
Damaged or defective
Haru Cxy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jeddah, Makkah

Dress Review

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It have been a month since I ordered a dress. The status still the same since I ordered it. Its still proccesing inthe factory. I sent an inquiry, still no respond from them.
View full review
Reason of review:
Order processing issue
Jayonna Hkd
map-marker North Carolina, United States

KEEP YOUR MONEY IN AMERICA, DONT BUY TIDEBUY..IT A RIP OFF !!!

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I ordered a dress size 3X, and a blouse a size 2X, they both are USA size ...SMALL. I am gonna give these away as gifts to my little neices, because I dont feel like dealing with the company BS. I wish I would have read the company complaints before I ordered this mess People don't waste your TIME OR MONEY ON THEIR PRODUCTS. THEY ARE CHEAPLY MADE AND TAKE FOREVER TO RECEIVE THEM. P.S. IF YOU WANT TO GIVE YOUR MONEY AWAY, KEEP IT IN AMERICA.......AT LEAST. DONATE TO GOOD CAUSE... BUY A HOMELESS PERSON SOMETHING TO EAT, AT LEAST YOU WILL FEEL GOOD ABOUT YOURSELF...
View full review
Loss:
$33
Cons:
  • Horrible customer service
  • Poor product
Reason of review:
Bad quality

Preferred solution: Full refund

2 comments
Irvin Qwq

Hi mate at least you have received something. I'm still waiting since the 26th of december.

they don't have anymore excuses so they stop replying to my messages.

what a total rip-off :(

Guest
reply icon Replying to comment of Irvin Qwq

I had the same issue, I paid $200 for a prom dress that I still have not received. :(

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Anonymous
map-marker Newbury, England

Blouse Review

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I ordered with tidebuy over a month ago and i recieved part of the order, a digusting, hand made.blouse that my niece could have made with better quality. the rest of the items which i paid more for have still not arrived, awaiting shipment apparently. Ive emailed them demanding a refund and still no news. These guys should be taken to court for not meeting their own terms and conditons
View full review
Reason of review:
Bad quality
Laverda Zrv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

I have no received my order!!!!! and you can't get ahold of anyone

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Tidebuy - I have no received my order!!!!! and you can't get ahold of anyone

I found out about tidebuy.com from a advertisment on facebook. I thought that I would take a chance and order something small.

I needed a new cross over bag for work. I placed the order on September 24th and i still have not received the order!!! My account has been charged, I sent them many emails, I tried to call them, but since I live in the U.S I can't get anyone on the phone!!! I just want to have someone contact me already.

It's really easy to bash someone's website, and make people realize how tidebuy.Com is a full scam!!!! I want to know where my order is god *** it!!!!

View full review
Loss:
$20
2 comments
Guest

Had the same issue ordering a tattoo kit . Never received my order.

Guest

Hope you stopped the charge with your bank!

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Anonymous
map-marker Sioux Falls, South Dakota

Review from Sioux Falls, South Dakota

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I bouth a pair of black boots from this website and they were never delievered I want a full refund
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1 comment
Mazen Jne

Dear friend,

Nice day.

So sorry for the unhappy shopping experience happened on you, could you please let me know your order number so that your questions can be resolved as soon as possible? And you can also mail to service@tidebuy.com or sns@tidebuy.com.

Have a nice day.

Tidebuy Team

Samyah Una

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clearfield, Pennsylvania

Tidebuy - Boots Review from Clearfield, Pennsylvania

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Alright where to start.. First of all i ordered a hoodie for myself and a pair of boots for my littler sister fir her christmass from me. I ordered them both on November 29th. December 3rd or 4th it said they had shipped but yet for the last week and a half my stuff has not been moved nor has it even left their country like they claim. Two huge if's here. First one if it wasnt for my sister loving these boots id cancle it. Here the big if TIDEBUY IF i do not recive her boot and my hoodie ill call the BBB and finish my comaint/ case with them about you. If ya dont know what the BBB is it stands for Better Buissness Beuro. No company wants them to step in it makea them look like(***) and can eventually scre you cuz we Consumors look for reviews and the BBB sign. Sorry for the threats to the BBB but i dont like to be *** around with when it comes to the little money i have and spent on YOUR SIGHT!!!
View full review
Reason of review:
Problem with delivery
2 comments
Guest

i guess you'll have to wait i got mh purchase a month after i didi the knkine transaction...

Guest

I had the samething happen to me. I order a sweater from Tidebuy and I have not gotten it yet its 3 days before christmas and I wanted my sweater for christmas but I have to see if they sent it off

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Anonymous

Ripped dress, cheap material and no refund

I received a dress from tidebuy which came to me with a lose button and a rip in the seam. When contacting customer service, they were unhelpful and continued to send me automated emails instead of reading the content of my email. They refuse to refund me and expect me to send the dress back to China and for me to pay the shipping fee. They are rude and show disgusting behaviour. I will never buy from this website again. It is a complete sham and I have never been so appalled at such poor customer service in my life.
View full review
Loss:
$15
Cons:
  • Horrible customer service
  • Poor product
  • Irresponsibility
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Waymon Otd

Dear friend,

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping.

We are very sorry to hear that we did not meet your expectations. Could you please tell me your order number so that I can check the details for you?

And I will inform your questions to our higher manager and you will get a reply soon. If you have any questions, please feel free to contact us at service@***.com or sns@***.com.

Have a nice day.

Best regards,

Tidebuy Team

James Iyh
map-marker Denver, Colorado

They stole $223 from me

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Ordered a size 4 Prom Dress for my daughter. They sent me what seemed to be a size 0 or 2. No tags, broken zipper. It was a used dress. They are a second hand shop. After weeks of sending pics and arguing back and forth they sent me a return form . I paid another $30 to mail the dress back. They will NOT refund my money. They lied. They have the dress and my money! I am in the process of filing a complaint with the Federal Trade Commission. They need to be shut down. DO NOT order from Tidebuybridal. They are ruthless, dishonest, and sell you a dress worth $19.99 for $223.00
View full review
Loss:
$223
Reason of review:
They took the dress back and won't give me my money, That's called stealing. In China it's called great customer service!

Preferred solution: Full refund

1 comment
Mazen Jne

Dear my friend:

Here is tidebuyreviews and I'm so sorry that you had such unpleasures about this shopping.But could you tell me your order number so that I can help you to check more to solve all your problems soon.And our company provides the returns&refund policy still,you can refer to the belowing link:http://help.tidebuy.com/Returning-For-Replacement-or-Refund-160.html#detail1.

So please send me your details here:sns@tidebuy.com and we will try our best to clear your unpleasures.

Thanks&Best regards!

Tidebuy reviews

Deandrew Sik

Bad service

is one of my favorite online shopping site. I used to shop from them time to time. Actually I love shopping from them for various reasons. First of all, they have an enriched collection of different dress of very good quality. Secondly, they always maintain accurate measurement. And thirdly they never miss shipment and the price is also moderate. Last time I bought an evening dress for me, that was pretty cool. I'm highly satisfied with their service. So I always recommend to my friends and families. And I am gonna go through the site again very soon.The dress i bought from Tidebuy was perfect for all the environments I was in. I wore the dress for location shots prior to getting married and the pictures were AMAZING! Highly recommend to any bride! I got married last week and received a lot of compliments about the dress! I was a bit hesitant ordering my dress online and not trying it on, but it fit beautifully. I ordered a standard size, not custom, and I did not have to alter the dress!
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Reason of review:
Fast order processing
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