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1.5 Based on 78 reviews
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  • Customers like
    • What i thought i bought 3
    • Fast delivery 2
    • Prices 2
  • Customers don't like
    • Horrible customer service 11
    • Horrible return policy 8
    • Poor product 6
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  • From mobile
  • 1 day ago
  • #925706

I ordered a dress and it has been almost two weeks but still waiting for the product

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I have called and sent mail regarding the order i made. Out of four pairs of shoes i bought, one got ripped at first use order number 1497964 and i made another order for shirts and evening dress for my wife in order 1564777. My wife's dress was ok. But all my four shirts are too small for me. I have sent several mails in which i was promised to be sent an address for return and exchange. For over a week now Tidebuy has refused to send me the... Read more

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  • From mobile
  • Sep 13
  • #917762

Such a bad customer care system and poor returns policy. Don't buy it from them.

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I placed an order approximately 5 weeks ago, I was charged full amount within 2 or 3 days of placing my order. Have been told via email that two items are out of stock. I still have not received any part of the order, and have I not received credit for out of stock items. I have been emailing them daily for the last 10 days requesting this order be cancelled and a refund be issued. I have not heard anything from the company, I have no idea... Read more

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  • From mobile
  • Sep 05
  • #913589

I bought a dress 2 sizes bigger and still didnt fit so i sent it back they clain they never got it and never issued a refund...so i lost my money and the dress the told me to send it to....

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I bought two bad quality dresses, they made difficulties for me to return them making ludicrous excuses. I had to take pictures of why i did not want them. Finally, i was so pissed off that i sent the return to their UK address i found on their site. Eventhough the insured package was received and signed for. They continued to claim they never received it. I scannec the proof and even with the proof the do no want to reimburse me. Read more

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This company....!!! NEVER AGAIN. I ordered 2 dresses I paid for it £214 . I canceled it after 1.5 day bcz we bought another dress so I did not need it anymore. This is happen in June when I ordered. Until now I have not recivie my money back .The keep saying that they are going to sent me soon but they do not. It is been 2 months and I have no dress no money. I wish to see these people in person they would hear something from me I am really... Read more

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Where do I send it, back to China its expensive to ship it back there. So what address in the states do I send it to. l like the styles but it's to small, so what do I do ? Trying to find out where to send the clothes back to, just want a larger size than the one that was sent. Now I understand that I'm under the pressure of the cut off date, but I spent most of the time trying to find any address to send it back to ? I feel I should be given an... Read more

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  • From mobile
  • Jul 23
  • #887250

I bought three items and receive two and did not receive the other one

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