Tidebuy Complaints and Reviews

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Main address: Floor 2, Jingtaijuhe Business Multi-functional Building 100085 Hangzhou City China
86-10-64477995-815, 86-10-62901050-815, 86-10-64476833-823, http://help.tidebuy.com/LeavingMessage.html
  • 200+7 mobile complaints
  • $24.1K claimed losses
  • $117 average
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The dress that I have ordered took over a month to get & I would have looked much better in my underwear!!!! The sizes say 1sz.fits all. Yea if you don't mind your *** hanging out.... &VERY CHEAP MATERIAL!!!!!!! & now they say Sol on my return!!!!! Isn't that just like China??? Give me my refund!!!!!!!!!!!!!!!!!!!!!! Add comment


  • Oct 25
  • Online Shopping
  • Delivery Fee
  • 1
  • 1
  • 87

My teenage daughter paid £28 of her hard-earned money for a coat but had to pay an extra £11 to HMRC and Royal Mail to get the coat delivered (£3 VAT, £8 for Post Office to collect it!). We were going to let it be returned but, on contacting the company by email, asking them either to refund or pay the extra costs for delivery, they refused to offer either, instead hiding behind their small... Read more

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  • Oct 20
  • Footwear and Clothing
  • Suede Boots
  • 63

I also ordered suede boots that came as some horrible fabric that probably never even been close to suede , the sole was all uneven , other shoes where also very uncomfortable like made of cardboard , they we called Light in the Box when i ordered from them , just look at those strange prices and you know , they will surely change their name again, wasted money , i had my hopes as my feet are... Read more

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  • Oct 19
  • Footwear and Clothing
  • Tracking Number
  • 49

I ordered a dress about a month ago and it still hasn't arrived. I have been messaging them and all they keep telling me is that the dress is on it's way. Don't you think I would know that already? I was asking why it was taking so long and if there was a possible tracking number that I could have. Of course they gave me a tracking number to a chinese mail tracking website that doesn't work.... Read more

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  • From mobile
  • Tidebuy
  • Oct 17
  • by anonymous
  • #547448

Irresponsible company. I never ordered from nor have I even visited this website, EVER, yet I received a confirmation email somehow. This email contained secure and confidential information about a customer's purchase. I would think twice before buying anything from there. Add comment


  • Oct 16
  • Online Shopping
  • Coat Delivery
  • 164

Bought what looked to be the cutest coat ever. invoice shows paid. The money has been taken out of my accoutnt.No way to track it.. I was very impressed with this site when i first looked at it. Planned on doing most of my Christmas shopping here. But i still have not recieved my coat.i have been watching the mail like a hawk. Then they say if you have problems or issues with them, to call or... Read more

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  • Oct 14
  • Footwear and Clothing
  • London, London
  • Suede Boots
  • 100

I bought a lovely pair of SUEDE (that is the key word here) boots. They arrived after 3 weeks (much longer than instructed) and as soon as I opened the box, the smell nearly knocked me out first of all, then the fact the boots are a nasty tacky velour backed plastic and not suede. I have emailed and emailed and they just keep being deliberately obstructive and not addressing the fact that the... Read more

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  • Oct 09
  • Online Shopping
  • Knoxville, Tennessee
  • Bridesmaid Dress
  • 1
  • 1
  • 169

We had all 5 of our Bridesmaids order, what we thought, all the SAME dresses- same color option, same exact style option, same dress option....except size. When the girls said that they got their dresses, we just assumed that they were ALL the same....(one dress got shipped to the wrong address).....You order from Macy's, JC Penny, Sears, any American store......it would of been the same. Then... Read more

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  • Oct 06
  • Online Shopping
  • Janesville, Wisconsin
  • Homecoming Dress
  • 112

We ordered a dress for our daughter for Homecoming, paid for expedited delivery, the dress shipped two day AFTER Homecoming. They refused to update their site with current information, did not answer our email messages. The ONLY thing they were quick to do was TAKE our money!! Which we are going to do everything in our power to recover. I have never experienced such poor customer service or... Read more

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  • Oct 04
  • Footwear and Clothing
  • Philadelphia, Pennsylvania
  • Undelivered Order Charges
  • 118

I found out about tidebuy.com from a advertisment on facebook. I thought that I would take a chance and order something small. I needed a new cross over bag for work. I placed the order on September 24th and i still have not received the order!!! My account has been charged, I sent them many emails, I tried to call them, but since I live in the U.S I can't get anyone on the phone!!! I just want... Read more

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